Widerrufsrecht
REFUND, RETURNS AND
CANCELLATION POLICY
InkViper Tattoo Cartridges
Last updated: 14 July 2026
|
Seller: Javier Andres Guarin Lopez, trading as InkViper Tattoo Cartridges |
This policy explains the statutory withdrawal rights available to consumers, our additional voluntary 30-day return option, and the procedure for damaged, defective or incorrectly supplied products. Mandatory statutory rights remain unaffected.
SECTION 1 - WHO THIS POLICY APPLIES TO
A "consumer" is a natural person who places an order mainly for purposes outside their trade, business or profession. A "business customer" purchases in the course of a commercial or independent professional activity.
The statutory consumer right of withdrawal described below applies only to consumers. Business customers do not have a statutory consumer right of withdrawal, but their rights regarding defective, damaged or incorrectly supplied goods remain unaffected.
For consumer orders concluded online, the statutory right of withdrawal also applies when the customer selects local pickup in Bremen.
SECTION 2 - STATUTORY 14-DAY RIGHT OF WITHDRAWAL
Consumers have the right to withdraw from an eligible online purchase within 14 days without giving a reason.
The withdrawal period begins:
for a single delivery, on the day the consumer or a third party designated by the consumer, other than the carrier, receives the goods;
for several goods ordered together but delivered separately, on the day the last item is received;
for goods delivered in several partial shipments, on the day the final partial shipment is received.
To meet the deadline, it is sufficient to send the withdrawal declaration before the 14-day period expires.
SECTION 3 - HOW TO EXERCISE THE RIGHT OF WITHDRAWAL
To withdraw, send us a clear statement that you wish to withdraw from the contract. You may do this by email or post using the contact details above. You may use the model withdrawal form at the end of this policy, but using the form is not mandatory.
You may also use the electronic withdrawal function labelled "Withdraw from contract" or an equivalent clear wording on our website while the statutory withdrawal period is running. When that function is used, we will send an electronic confirmation showing the content, date and time of the withdrawal request.
A statutory withdrawal is not conditional on receiving prior return authorization from us. However, contacting us before sending the parcel helps us identify and process the return correctly.
SECTION 4 - RETURNING GOODS AFTER WITHDRAWAL
After notifying us of the withdrawal, the consumer must return the goods without undue delay and no later than 14 days after sending the withdrawal declaration. The deadline is met if the goods are dispatched before the 14-day return period expires.
Returns must be sent to the return address stated at the beginning of this policy. Please include the order number or a copy of the order confirmation so that we can identify the return.
The consumer bears the direct cost of returning goods following a statutory withdrawal, unless we expressly agree to cover that cost. We recommend suitable protective packaging. Cash-on-delivery or postage-due parcels may be refused where accepting them would create avoidable additional charges.
SECTION 5 - EFFECTS OF STATUTORY WITHDRAWAL
If an eligible consumer withdraws from the contract, we will refund all payments received for the affected goods, including the cost of our least expensive standard delivery option. Additional delivery costs resulting from choosing a more expensive shipping method are not refundable.
The refund will be made without undue delay and no later than 14 days after we receive the withdrawal declaration. We may withhold repayment until we have received the returned goods or the consumer provides evidence that the goods have been dispatched, whichever occurs first.
Unless otherwise expressly agreed and without additional cost to the consumer, the refund will be made using the same payment method used for the original transaction.
The consumer is responsible only for any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning.
SECTION 6 - HYGIENE AND SEALED STERILE PRODUCTS
The statutory right of withdrawal does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once the relevant seal has been removed after delivery.
This exception may apply to sterile tattoo cartridges and other sealed hygiene-sensitive products after the sterile barrier, tamper-evident seal or other relevant hygiene seal has been opened. Opening only the outer shipping carton does not by itself remove the right of withdrawal.
Do not use a cartridge or other sterile product if its sterile barrier is damaged. Products with packaging that was already damaged, defective or compromised when delivered are handled under Section 8 and are not excluded merely because they are hygiene-sensitive.
SECTION 7 - ADDITIONAL VOLUNTARY 30-DAY RETURN OPTION
In addition to statutory consumer rights, we voluntarily allow eligible products to be returned within 30 days after delivery. This voluntary option also applies after the statutory 14-day withdrawal period has expired, subject to the conditions below.
To qualify for the voluntary 30-day return option, the product must be:
unused and undamaged;
complete and in its original product packaging;
unopened, with all sterile, hygiene and tamper-evident seals intact;
accompanied by the order number or other proof of purchase.
Contact us before returning an item under the voluntary 30-day option. Unauthorized returns may be delayed or refused where we cannot identify the order or verify eligibility.
For voluntary returns, the customer bears the return shipping cost. The original outbound shipping charge is not refunded unless required by law or expressly agreed. This voluntary return option does not restrict any statutory rights.
Discounted or promotional items are not excluded solely because they were sold at a reduced price. They may be returned where the statutory or voluntary conditions in this policy are met.
SECTION 8 - DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect the order promptly after delivery. Contact us as soon as reasonably possible if an item is damaged, defective, incorrectly supplied, missing, expired, or has compromised sterile packaging.
Please provide the order number, a description of the issue and, where useful, clear photographs. Do not use a product if there is any doubt about the integrity of its sterile packaging.
Where a complaint is justified, we will provide the remedy required by applicable law, which may include replacement, repair where appropriate, price reduction, cancellation or refund. We bear necessary return shipping costs for defective, damaged or incorrectly supplied goods where legally required.
Nothing in this policy limits statutory warranty or product liability rights.
SECTION 9 - EXCHANGES
For a change of size, configuration or product type, the fastest procedure is normally to return the eligible item and place a new order. A direct exchange may be offered at our discretion where stock and operational circumstances allow.
If the original product is defective, damaged or incorrect, contact us before placing a replacement order so that we can arrange the legally appropriate solution.
SECTION 10 - REFUND PROCESSING
We will notify you after receiving and inspecting a return. Statutory refunds are processed within the deadlines stated in Section 5. Refunds under the voluntary 30-day option are normally initiated within 10 business days after approval.
After we issue a refund, banks, card issuers and payment providers may require additional time to display the credit. Contact us if 15 business days have passed since we confirmed that a voluntary refund was issued.
SECTION 11 - ORDER CANCELLATION BEFORE DISPATCH
Contact us promptly if you wish to cancel or change an order before dispatch. We will try to accommodate the request, but cancellation cannot be guaranteed once preparation, fulfillment or shipment has begun.
For consumers, this operational limitation does not restrict the statutory right of withdrawal where it applies.
SECTION 12 - BUSINESS CUSTOMER RETURNS
Business customers have no statutory consumer cooling-off period. Returns of correctly supplied goods by business customers require our prior written agreement and may be subject to reasonable handling or restocking conditions communicated before acceptance.
Rights relating to defective, damaged or incorrectly supplied goods, including mandatory commercial-law rights, remain unaffected.
SECTION 13 - CONTACT AND RETURN ADDRESS
InkViper Tattoo Cartridges
Owner: Javier Andres Guarin Lopez
c/o LA TRIBU Tattoo Studio
Herdentorsteinweg 5
28195 Bremen
Germany
Email: inkvipercartridges@gmail.com
Phone: +49 1516 2745293
Website: https://www.inkviperofficial.com
MODEL WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from an eligible consumer contract. You may instead send any other clear withdrawal statement.
|
Send to |
InkViper Tattoo Cartridges, c/o LA TRIBU Tattoo Studio, Herdentorsteinweg 5, 28195 Bremen, Germany |
|
|
inkvipercartridges@gmail.com |
|
Customer statement |
I/We hereby withdraw from the contract concluded for the purchase of the following goods: |
|
Goods |
|
|
Order number |
|
|
Ordered on / received on |
|
|
Customer name |
|
|
Customer address |
|
|
Date and signature |
Signature is required only when the form is submitted on paper. |
END OF POLICY